The Challenge: The Gap in Digital Use
Businesses spend substantial amounts in modern SAP systems (such as S/4HANA, SuccessFactors, and Ariba), aiming for a smooth transformation. However, complication, ongoing changes, and no clear support often result in a "user adoption challenge":
- User Confusion: Users find it difficult to navigate new SAP tools or complete multi-step transactions, leading to frustration and increased dependence on help desks.
- Non-compliance: Users ignore standard SAP processes, which results in data inconsistency, policy breaches, and productivity loss.
- Lost Learning: Manual-based instruction is ineffective over time, leaving staff unsupported when they face real-time tasks.
- Low ROI: The entire capability of the SAP system is not realised, as most users access only a limited portion of its features.
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The Approach: Contextual Guidance with SAP WalkMe
The WalkMe DAP, fully integrated into the SAP environment, bridges the usage barrier. It overlays your SAP systems to deliver context-sensitive assistance exactly when needed.
By implementing WalkMe with SAP, your clients can ensure every user, regardless of technical skill, can complete tasks efficiently from the outset.